ShoreTel Inc. (NASDAQ: SHOR), a provider of IP phone systems has announced it has signed a definitive agreement to acquire M5 Networks (“M5”), a hosted Unified Communications provider. As a result of the acquisition, ShoreTel will be able to provide customers a choice between on-premise and hosted UC solutions.
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Salesforce.com has unveiled Desk.com
Now every business can deliver personalized customer service through Twitter, Facebook, phone, email and web. Desk.com puts a mobile help desk in every employee’s pocket, letting companies help customers anywhere, anytime. Thousands of fast-growing companies, including Bonobos, Klout, and Spotify, are wowing their customers using Desk.com. It is available today, starting at $49 per month Salesforce.com, [...]