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Developer Support Engineer

Coit Group
Orlando, FL
Mar 12, 2012
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DescriptionThe Development Support Engineer serves a vital role in the success of customer who desire to integrate with, embed, or extend the company's tools. The position provides developer-to-developer support to answer source code level questions, to assist customers troubleshoot configuration and integration challenges, and to provide architectural guidance. The position offers an opportunity to work with many different technologies and architectures, to have a direct impact on customer success, and to collaborate of other developers.

The typical work day the Development Support Engineer would consist of
interacting with customers via telephone, virtual meeting technology, and electronically;
developing code samples and solutions to illustrate the use of APIs and integration strategies;
working with customers to provide architectural and integration guidance;
interacting with other engineers to document and develop best practices; and,
proactively managing the technical relationship with customers.


Coordinates and conducts review meetings with customer senior technical resources. These meetings provide customers with status updates on company’s product roadmap, release schedules and specific product features that are relevant to their applications.
Researches and resolves installation, configuration, deployment and upgrade issues; acts as advocate for customers and a liaison to company’s Engineering and Product Management organizations.
Supports customers in the use of our company technologies, best practices, architecture strategies, and integration techniques.
Develops sample applications demonstrating the use of company’s advanced functionality and APIs.
Identifies best practices and develops content for developer focused training courses and the our company knowledge base.
Participates in the onboarding and mentoring of other Engineers.

Required Skills/Experience:

Superior listening, speaking, presentation and writing skills.
Ability to set and manage client expectations and to negotiate appropriate resolutions to issues.
Ability to explain our products, technical benefits and integration points to management and technical audiences.
Preference will be given to candidates with prior ISV consulting and\or pre-sales experience.
2-7 years of experience working with web and database application development tools, standards and languages including SQL, MDX, XML, Java, JSP, web services, Javascript and HTML/XSLT.
2-5 years developing applications on the Java platform;
2-5 years designing relational data models;
2-5 years of experience working with core infrastructure technologies such as operating systems (Linux, Windows, Solaris), application servers (e.g. Tomcat, JBoss, WebSphere, Weblogic), relational databases (e.g. Oracle, MySQL), and security architectures (CAS, Spring Security, LDAP, Microsoft Active Directory).

Desired Skills:

Preference will be given to candidates with SaaS/multi-tenancy, benchmarking and performance tuning expertise.
Familiarity with enterprise software architectures, web development technologies such as PHP, and agile development methodologies is a strong plus.


B.A. or B.S. degree from an accredited university with a major in business, computer science or MIS required
Masters degree in computer science or MIS a strong plus
Foreign language skills (Spanish, French, German) a plus
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